Spa Etiquette and Cancellation

Spa Etiquette

 Book Early. All spa appointments are subject to availability

• Relax & Unwind. Clients are advised to arrive at least 15 minutes prior to treatment time to unwind, relax and get the most from their experience.
• Feel at Home. Hotel Guests are asked to change in their room & arrive at the Spa in the robe provided for you.
• Day Spa Guests,  On arrival, you will be invited to change into a comfortable robe  in our dressing room where lockable units are available for personal possessions.
• Please Shower before your treatment and avoid wearing strong perfumes
• We request that swimwear and flip flips be worn in the Thermal Spa.
• We are here for you. It is vital that clients give full details of any aliments, allergies, illnesses or medication prior to commencing any treatment.  Drink plenty of water prior to, and after treatments.
• Please note use of the thermal suite is not recommended during pregnancy. Please advise at time of booking if you are pregnant. Treatments cannot be carried out during the initial 14 weeks of pregnancy.
• Guests must be over 16 to avail of any spa treatments.
• To be relaxed in the spa and health club, we would kindly ask you to have your mobile phone switched off or on silent. Better still leave it behind and enjoy a digital detox!

Cancellation Policy

For cancellations, we require 48 hours notice. A full charge will apply to no-shows and cancellations made less than 48 hours before an appointment. Arriving late for an appointment may result in time being deducted from available treatment time. A full cancellation charge will apply if a client arrives too late for the treatment to be performed.